Tuesday, February 1, 2011

Top-Ranked Customer Service

Everyone has a story to tell.  I'm no different.  I tell stories all the time.  Funny ones.  Sad ones.  Dumb ones.  Mostly dumb ones.  But when it comes to rating "customer support", everyone has a horror story to share.  It's always weird how most people remember the bad stories more than the good stories.  I remember the good ones more.  I'm weird.

So, I decided to rank the best experiences with customer support services from various companies.  I'm using a personal experience rating system.  These are based on my own dealings with these companies.  I tried to weight them based on number of interactions I've had with each: the more interactions, the heavier the weight.  Here goes: From Best to Worst on a scale of 1 (best) to 100 (worst)…

  1. Amazon
  2. Verizon Wireless
  3. Avatech Solutions (now Imaginit Technologies)
  4. Autodesk
  5. Microsoft
  6. Apple
  7. Cox Communications
  8. HP
  9. Dominion Power
  10. Cannon
  11. Netgear
  12. Linksys
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  99. HFC / HSBC
  100. Symantec
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