A short office conversation today was all about comparing thoughts on various Autodesk resellers. The comment that had everyone nodding in agreement was this:
"It's funny that, over the years, I can call Avatech and can get the same person if I need them. But every time DLT calls, it's a different person and they don't seem to know who the last guy was I talked to."
I'm not condoning, supporting, recommending or advising ANYONE to go with ANY particular reseller. Go with who you trust. I'm just sharing anecdotal verbage. For the record, I won't say which of these two my customer actually purchases from.