Thursday, December 10, 2009

Business Tips: 101

  1. Always under promise and over-deliver.
  2. Don’t blame your own team in front of a customer.
  3. Don’t bash the competitor more than once per customer visit, and do it nicely.  Don’t sound like a sore sucky-ass jealous loser.
  4. If you don’t know, say that you’ll look into it.  Don’t guess.
  5. Keep a close eye on your competition at all times.  Know their products and services as well as any customer of theirs would.
  6. Try to see the arguments from all points of view, even if they don’t make any sense from yours.
  7. Never send an angry e-mail.  Type it up, save the draft, come back in a few hours and re-read it before doing anything.  Never send within the same hour as being pissed off.
  8. Don’t wear vendor logo shit to work.
  9. A Business is really just people.  Don’t treat it like organizational modules that can be assembled like bricks: accounted, modified, reduced, transformed.  Remember that the people make it work.  People run on knowledge and emotion.
  10. Don’t blame a business.  Find the person within it to blame, and start from there.
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